Privacy Policy
Privacy Policy
Last updated: August 8, 2026
1. Introduction
At Julia & Anna Toronto, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you:
- visit our website;
- make a purchase;
- create or use an account;
- contact us;
- subscribe to marketing communications;
- interact with advertisements or other features associated with our store.
Throughout this Privacy Policy, “we”, “us” and “our” refer to Julia & Anna Toronto.
Our online store is hosted by Shopify, which provides the e-commerce platform used to operate our website and process certain information on our behalf.
Where applicable, we handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Nothing in this Privacy Policy is intended to provide fewer rights than those available to you under applicable law.
2. Contact Information
If you have questions about this Privacy Policy, want to exercise a privacy right or have concerns about how your personal information is handled, you can contact us at:
Julia & Anna Toronto
Email: info@juliaannatoronto.com
3. What Personal Information We Collect
The personal information we collect depends on how you interact with our website.
We may collect the following categories of information.
Information You Provide Directly
When you place an order, create an account, contact us or otherwise interact with our Services, we may collect information such as:
- your name;
- email address;
- telephone number;
- billing address;
- shipping address;
- account information;
- order information;
- product preferences;
- customer-service communications;
- information you voluntarily provide to us.
Payment Information
When you make a purchase, payment information is processed through Shopify and/or the payment providers available at checkout.
Depending on your selected payment method, this may include:
- payment card information;
- billing information;
- transaction information;
- payment authorization information.
We generally do not directly store complete payment-card details.
Payment information may instead be processed securely by Shopify or another authorized payment provider.
4. Information Collected Automatically
When you visit or use our website, certain information may be collected automatically.
This may include:
- IP address;
- browser type;
- operating system;
- device information;
- pages viewed;
- date and time of visits;
- referring website;
- interaction with our website;
- shopping-cart activity;
- purchase activity;
- approximate location based on IP address;
- cookie and similar technology identifiers.
This information helps us operate our website, maintain security, understand how customers use our store and improve our Services.
5. How We Use Personal Information
We may use personal information for purposes including:
Processing Orders
We use your information to:
- process purchases;
- verify payment;
- prepare and fulfil orders;
- arrange shipping;
- provide order communications;
- process refunds or returns;
- respond to order-related questions.
Customer Service
We may use your information to:
- respond to questions;
- investigate delivery issues;
- handle complaints;
- assist with returns or refunds;
- resolve problems associated with an order.
Operating and Improving Our Store
We may process information to:
- operate our website;
- improve functionality;
- understand website usage;
- analyze customer behaviour;
- improve products and Services;
- detect technical issues.
Security and Fraud Prevention
We may use personal information to:
- detect suspicious transactions;
- prevent fraud;
- protect customer accounts;
- secure our website;
- investigate misuse of our Services;
- enforce our Terms of Service.
Marketing and Advertising
Where permitted by law, we may use information to:
- send promotional emails;
- provide personalized offers;
- measure advertising effectiveness;
- show relevant advertising;
- create advertising audiences;
- understand the effectiveness of marketing campaigns.
Where consent is required, marketing or advertising activities will be carried out based on your consent.
6. Email Marketing
We may use an email marketing provider such as Klaviyo to manage marketing communications.
If you subscribe to our marketing emails, we may collect and process information including:
- your email address;
- your name, where provided;
- subscription status;
- email engagement;
- purchase history;
- website or product interactions.
We may use this information to send communications regarding:
- new products;
- promotions;
- special offers;
- sales;
- abandoned shopping activity;
- other information relating to Julia & Anna Toronto.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
You may continue to receive transactional emails that are necessary to manage an order, such as order confirmations, shipping updates or customer-service messages.
The competitor-policy also separates newsletter subscriptions from marketing to existing customers. I prefer the formulation above because it is simpler and avoids implying that every customer can automatically be marketed to regardless of applicable consent requirements.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies are small files that may be stored on your browser or device.
They may be used for purposes such as:
- keeping products in your shopping cart;
- remembering preferences;
- enabling website functionality;
- maintaining website security;
- understanding how visitors use our website;
- measuring website performance;
- analyzing marketing campaigns;
- providing or measuring advertising.
Some cookies are necessary for our website to function properly.
Other cookies, including analytics or advertising cookies, may be used depending on your preferences and applicable law.
You may be able to manage cookies through your browser settings or through cookie/privacy controls provided on our website.
Disabling certain cookies may affect the functionality of the website.
8. Analytics
We may use analytics tools to better understand how visitors interact with our website.
Analytics providers may collect information including:
- pages visited;
- session duration;
- device information;
- browser information;
- general geographic information;
- referral source;
- website interactions;
- purchase or conversion events.
This information allows us to understand website performance and improve the customer experience.
Where required by law, analytics technologies that are not strictly necessary will be used only after the appropriate consent has been obtained.
9. Advertising and Remarketing
We may use advertising technologies provided by platforms such as Meta and other advertising partners.
These technologies may help us:
- measure whether advertisements result in website visits or purchases;
- understand how users interact with our advertisements;
- create audiences for advertising;
- display more relevant advertisements;
- measure campaign performance.
For example, our website may use technologies such as the Meta Pixel.
Advertising providers may use cookies, pixels, device identifiers and similar technologies to process information about your interactions with our website.
Depending on your settings and applicable law, advertising providers may associate this information with information they already hold about you.
Where required, these advertising technologies will only be used with the appropriate consent.
The competitor-policy specifically describes Meta Pixel tracking and remarketing. This version keeps that protection but avoids promising that every advertising platform listed in somebody else's policy is actually installed on your store.
10. Shopify
Our online store is hosted by Shopify.
Shopify processes personal information in connection with providing its e-commerce services to us.
This may include information relating to:
- website visitors;
- customers;
- orders;
- payments;
- checkout;
- fraud prevention;
- account activity.
Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers.
Shopify may process personal information in countries other than the country where you live.
Shopify's handling of personal information is also governed by its own applicable privacy policies.
11. Payment Providers
Payments are processed using the payment methods made available through our checkout.
Depending on the method you select, information may be disclosed to Shopify and/or another payment provider where necessary to:
- authorize payment;
- complete the transaction;
- prevent fraud;
- process refunds;
- comply with legal requirements.
Payment providers may process your personal information according to their own privacy policies.
The competitor-policy explicitly includes both Shopify Payments and PayPal. For your policy I would not name PayPal unless you actually offer it, because otherwise the privacy policy describes data processing that does not occur.
12. Shipping and Order Fulfilment
To fulfil and deliver orders, we may disclose necessary personal information to service providers involved in order processing and delivery.
This may include:
- fulfilment partners;
- suppliers;
- warehouses;
- shipping carriers;
- logistics providers;
- customs or regulatory authorities where necessary.
Information disclosed may include:
- name;
- shipping address;
- telephone number;
- email address;
- order contents;
- information necessary to deliver your order.
We only disclose information reasonably necessary to provide the relevant service.
13. Customer Service Providers
We may use third-party platforms to help provide customer support.
These providers may process information such as:
- your name;
- email address;
- order number;
- correspondence;
- order information;
- other information required to assist with your inquiry.
Such information is used to respond to customer-service requests and resolve issues relating to orders or our Services.
14. Reviews
If you leave a product or store review, we may process information such as:
- your name;
- email address;
- order information;
- rating;
- written review;
- photographs or videos you submit.
Where permitted, we may display submitted reviews on our website or use them in connection with promoting our products.
We may also use a review provider to collect, verify or display reviews.
Where required by law, review reminder emails will be sent based on an appropriate legal basis or consent.
15. When We Share Personal Information
We do not sell personal information in the ordinary meaning of selling customer lists for money.
However, we may disclose personal information to service providers where necessary to operate our business.
This may include:
- Shopify;
- payment providers;
- fulfilment partners;
- suppliers;
- shipping providers;
- customer-service providers;
- email marketing providers;
- analytics providers;
- advertising platforms;
- fraud-prevention services;
- IT and hosting providers;
- professional advisers.
We may also disclose information where required to:
- comply with applicable law;
- respond to valid legal requests;
- protect our rights;
- investigate fraud;
- protect customers;
- enforce our Terms of Service.
16. International Processing of Personal Information
Some of our service providers may operate outside Canada or outside the country in which you live.
As a result, your information may be transferred to, stored or processed in another jurisdiction.
Privacy laws in those jurisdictions may differ from those in your country or province.
When personal information is processed by service providers on our behalf, we take reasonable steps appropriate to the circumstances to ensure that information is handled responsibly and in accordance with applicable requirements.
17. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required by law.
Retention periods may depend on factors including:
- the nature of the information;
- the purpose for which it was collected;
- legal requirements;
- accounting and tax obligations;
- fraud prevention;
- resolving disputes;
- enforcing agreements.
When personal information is no longer reasonably required, it may be deleted, anonymized or otherwise securely disposed of.
The competitor's policy similarly bases retention on contractual, commercial and tax retention requirements.
18. Security
We use reasonable administrative, organizational and technical safeguards designed to protect personal information from:
- unauthorized access;
- loss;
- misuse;
- alteration;
- disclosure;
- destruction.
Our website uses encrypted connections where appropriate.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting passwords and account credentials associated with your use of our Services.
19. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights regarding your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion where applicable;
- withdraw consent where processing is based on consent;
- object to or restrict certain uses of personal information where applicable;
- request information about how your personal information has been used or disclosed;
- unsubscribe from direct marketing;
- make a complaint about our privacy practices.
Some rights are subject to legal exceptions.
For example, we may need to retain certain information for tax, accounting, fraud-prevention or legal purposes even after a deletion request.
The competitor-policy lists access, correction, deletion, withdrawal of consent and portability as unconditional-looking rights. I would use “depending on where you live and applicable law” instead, because the precise set of statutory rights is jurisdiction-dependent.
20. Withdrawing Consent
Where we rely on your consent to process personal information, you may withdraw that consent subject to applicable legal or contractual restrictions.
Withdrawing consent does not affect processing that lawfully occurred before consent was withdrawn.
In some cases, withdrawing consent may prevent us from providing a particular service.
For example, we require certain information to process and deliver an order.
21. Marketing Preferences
You may opt out of promotional marketing communications at any time.
For email marketing, use the unsubscribe link contained in the email.
You may also contact:
Opting out of marketing will not prevent you from receiving necessary transactional communications relating to purchases, refunds, shipping or customer-service inquiries.
22. Children's Privacy
Our Services are not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
23. Business Transfers
If Julia & Anna Toronto or the business operating the store undergoes a merger, acquisition, restructuring, financing, sale or transfer of all or part of its business, personal information may be disclosed or transferred as part of that transaction where permitted by law.
Any recipient of such information would remain subject to applicable privacy obligations.
24. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- changes to our business;
- changes to our Services;
- new technologies;
- new service providers;
- changes in legal or regulatory requirements.
The latest version will be available on this page.
The “Last updated” date at the top indicates when the Privacy Policy was most recently revised.
Where required by law, we will provide appropriate notice of material changes.
25. Complaints and Questions
If you have questions, requests or complaints relating to your personal information or this Privacy Policy, contact us at:
Julia & Anna Toronto
Email: info@juliaannatoronto.com
We will review privacy-related requests and respond in accordance with applicable law.
Where applicable, you may also have the right to submit a complaint to the relevant privacy regulator.